Frequently Asked Questions (FAQ)

Find below responses to frequently asked questions posed by our valued clients.

  • What deposit methods are available on Exorays?

    Exorays provides traders with a diverse range of secure and reliable banking options. These include Crypto wallets,bank wire transfers, credit/debit cards, and popular electronic wallets.

  • How long does it take for a deposit to appear in my trading account?

    The time it takes for the funds to reflect in your account depends on the deposit method used. Typically, deposits made through Crypto wallets, credit/debit cards and eWallets are processed quickly and appear in your Exorays account within minutes. However, bank wire transfers may take 3-5 business days for the funds to appear in your account.

  • How can I withdraw my funds?

    To initiate a withdrawal, you must first verify your Exorays account to comply with international Know Your Customer (KYC) standards. Once your account is verified, you can submit a signed withdrawal form. Once approved, the funds will be transferred to your designated account.

  • How long does it take to receive withdrawn funds?

    Withdrawal requests are processed within a few days. The time it takes for the funds to reach you depends on the chosen payment method for the initial deposit.

  • Can I cancel a withdrawal request?

    Cancellation of a withdrawal request is possible as long as it has not been processed. You can log in to the My Account area and select the Cancel Withdrawal option.

  • How do I request a withdrawal?

    Ensure your Exorays account is fully verified before submitting a withdrawal request. Account verification involves providing proof of identity and residence documentation. Once verified, you can complete the withdrawal request form available in the Account Member’s area. The request will be processed promptly.

  • In which currency will my trading account be denominated?

    Exorays main base currencies is USDT. However, you can fund your account using your local fiat currency without any additional charges or fees. For further assistance, please contact our customer support team.

  • How quickly will my deposited funds appear in my account?

    The speed at which funds appear in your account depends on the deposit method chosen. Credit/debit card , Crypto and eWallet deposits typically reflect within minutes, while bank wire transfers may take 3-5 business days. For further assistance, please contact our customer support team.

  • How can I increase the virtual funds in my demo account?

    If you require additional virtual funds for your demo account, please reach out to our customer care team for assistance.

  • Are there any undisclosed fees?

    At Exorays, we maintain transparency and do not have any hidden fees. Our services are primarily compensated through spreads.

  • Why should I choose Exorays for opening an account?

    As a reputable international investment firm, Exorays has garnered a substantial client base and established itself as a prominent player in the industry. Our team comprises experienced professionals with extensive knowledge of the financial sector. With our world-class support and expertise, we are committed to assisting traders of all levels in achieving their investment goals. Open an account with Exorays and experience the benefits of a truly professional broker.

  • Can I access a demo account?

    Absolutely. Exorays offers a fully functional demo account equipped with practice funds. The demo account mirrors live trading conditions and utilizes the same data sources.

  • Is trading available on mobile devices?

    Our web-based trading platform is fully responsive and compatible with all types of mobile devices. This allows you to trade on the go, anytime and from anywhere.

  • What trading software will I utilize?

    Exorays employs a web-based trading platform, eliminating the need for software downloads.

  • Can I have multiple trading accounts?

    Certainly! At Exorays, you have the flexibility to open up to 10 trading accounts.

  • What is the minimum deposit requirement?

    To commence trading at Exorays, a minimum deposit of $250 is required.

  • When can I start trading?

    Once you have successfully made a deposit into your account, you can begin trading immediately.

  • How do I initiate the account opening process?

    Simply click on the ‘Register’ button and provide the requested registration details. After submitting the form, you can start trading upon confirming your email address.

  • How can I reset my password?

    To reset your password, simply click on ‘Forgot my password’ in the login section of the website and follow the provided instructions.

  • Is it possible to change the base currency of my account?

    No, the base currency of your account cannot be changed.

  • Can I modify my account leverage?

    Certainly! Contact our support team and provide your account number along with the desired new leverage level. One of our representatives will assist you with the process.

  • What currencies can I hold in my account?

    While you can fund your account using your local currency, the base currency of the account can only be in USDT.

  • How can I update my account details?

    If you need to update any of your account information, please contact our support team, who will guide you through the process.

  • I would like to learn more about account types. Can you assist me?

    Certainly! Feel free to review our “Account Types” page for detailed information. If you have any questions, our customer support team is ready to assist you.

  • Can I change my account type?

    Yes, you can upgrade your account type if you meet the specified criteria. Please contact customer support or your account manager to initiate the account type change.

  • Am I allowed to manage and trade using my spouse’s account?

    Yes, you can manage and trade using your spouse’s account with their full authority and consent. Ensure you have all the relevant passwords. We may contact you to verify your status directly with your spouse.

  • What documents are required for account verification?

    We require two documents for account verification: Proof of Identity (POI) and Proof of Address (POA). For POI, we accept a colored copy of a government-issued identification document, such as an ID card or passport. For POA, we accept a document dated within the last three months that displays your full name and matches the address registered on your trading account. Examples include a bank statement or utility bill.

  • Why are verification documents necessary?

    As a global provider of financial services, Exorays adheres to international KYC (Know Your Customer) and anti-money laundering regulations. The verification process ensures the safety of your financial and personal information at all times.